Quote of the week:

"Don't tell people how to do things, tell them what to do and let them surprise you with their results."
-George S. Patton

I love this quote and I love the results of telling people "where we are going" and then being surprised at the way we get there...It's always better than the way I would have done it! That's why I'm passionate about "empowering" our crew members instead of "training" them... (link)